Welcome!

Government Cloud Authors: Elizabeth White, Liz McMillan, Gopala Krishna Behara, Raju Myadam, Kevin Jackson

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Article

Can Wire Data Be #APM? | @DevOpsSummit #DevOps #AI #ML #Monitoring

In general terms APM is simply 'the monitoring and management of the performance and availability of software applications'

Can Wire Data Be APM?

I recently read something – a blog, a tweet, a LinkedIn article perhaps – describing the use of wire data to analyze application performance. I remember that the author’s use of the term “APM” in this context caused one reader to comment, complaining that “you can’t call wire data APM.” This was around the same time I referred casually to Dynatrace’s wire data offering (Data Center Real User Monitoring, or DC RUM) as both “APM for IT Operations” and “probe-based APM.” So that complaint has stuck with me, prompting me to ask – and offer an answer to – the question.

It depends, of course, on answers to related questions. How do you define APM? What role does APM play in your organization? What APM insights can wire data provide? Let’s take a brief look at each of these.

What is APM to you?
In very general terms (Wikipedia is great for this), APM is simply “the monitoring and management of the performance and availability of software applications.” This is accomplished by measuring user response times, transaction volume (load), and resource consumption, with correlation to help identify system bottlenecks. But of course that description is too vague to be of much practical use. For more depth and breadth, we can turn to Gartner’s recent update to its 2010 definition of APM. Collapsed from the original five, Gartner now identifies three functional dimensions. In brief, these are:

  1. Digital experience monitoring – understanding the availability and performance of real and synthetic users.
  2. Application discovery, tracing and diagnostics – discovering application services, tracing transactions through the infrastructure, and deep insight into code execution. (This new dimension used to be three separate but interlinked dimensions.)
  3. Application analytics – automating the isolation and analysis of performance bottlenecks and fault domains.

Beyond the helpful simplification of the dimensions, there’s another interesting change to Gartner’s definition; it now explicitly calls out requirements for specific technology platforms. Included are web and mobile, HTTP, Java and .NET; by omission, all others are excluded.

“Traditional” APM architectures
To some degree, this narrowing (or perhaps clarification) of APM’s scope to focus to web stacks reflects a general market reality, if not a vendor-driven market definition; every APM vendor supports these stacks, and most don’t venture far beyond. The standardization and openness of these platforms encouraged development of compelling solutions to meet the monitoring needs of modern customer-facing web applications. Whether an offering’s pedigree can be traced to development tools or production monitoring, there’s no doubt that the performance visibility and diagnostic insights have helped many IT organizations modernize their operations, enable DevOps initiatives, and accelerate the shift from providing infrastructure and capacity to delivering business-oriented application services.

At least for mission-critical web apps.

Mission critical? Or vendor critical?
There’s a disconnect, however, that one of my colleagues helpfully calls “the myth of mission critical.” I see that myth as having two facets.

First, at a high level, it implies that some apps are not critical, and therefore don’t warrant monitoring. Maybe it’s a matter of degree – critical vs. important. But if an application isn’t at least important, why do you still have it? And if it is important, shouldn’t you be monitoring it?

The second facet is vendor-driven; APM vendors have steered the mission-critical discussion to web apps, the “apps of engagement” that are revenue-producing for many businesses. Distilling the messaging, one might conclude that “web apps are mission-critical; non-web apps are not.” This sounds like a spin on Maslow’s law of the hammer, illustrated nicely by Grace Witherell: “When all you have is a hammer, only nails are problems.”

I’d venture to say that your Oracle EBS and Forms-based apps, your SAP ERP applications, your Epic EHR and other custom thick-client applications that might be delivered via Citrix, all running core parts of your business – these and many others like them are probably critical as well.

But these “other” (i.e., non-web) apps run on a diverse set of often proprietary or closed platforms, without the instrumentation interfaces that have facilitated agent-based APM solutions for Java and .NET.

APM for IT operations
APM solutions often – always, maybe – support many user roles. Gartner’s recent Magic Quadrant for APM suggests that in a few years, only 30% of APM buyers will be in IT operations, down from 60% today; most of the other buyers will be application support and development. This doesn’t reflect a loss of interest on the part of IT operations, but rather an expanding audience of stakeholders – some of whom will have diverging interests.

One dominant example of these different interests is reflected in the need for code-level insight, a component of the second of the three APM dimensions. Application development and support teams likely need this, at least for applications built or customized and maintained in-house. But for IT operations teams, code-level insight may be less of a priority; common operational goals such as meeting service quality SLAs, reducing MTTR, and controlling costs can be easily accomplished by other APM capabilities. And the lack of code-level monitoring doesn’t preclude effective DevOps collaboration; inter-tier transaction monitoring and parameter capture help fill the gap.

Wire data
Wire data simply refers to an approach to gathering information – about performance, availability, usage, security, users, applications, networks, and much more. The type of information and the resulting value depends on the analytics applied to the data. Unlike agent technology, however, wire data is platform agnostic, unconcerned with the source application architecture. Instead, wire data relies on protocol decodes to be relevant. First tier examples include HTTP, SAPGUI, Oracle Forms, Epic, and Citrix ICA, while back end examples include SOAP, various forms of SQL, WebSphere MQ, CORBA, and more.

Analytics transforms this interpreted wire data into useful insights, and at Dynatrace, we’ve built a wire data analytics platform (DC RUM) that focuses on delivering application and user performance insights – in fact, mirroring many of the core capabilities defined by Gartner’s APM dimensions. These include:

  • EUE monitoring to help prioritize IT actions based on business impact
  • Automatic discovery to maintain visibility in increasingly dynamic environments
  • Automatic identification of users, transaction names and parameters
  • Robust analytics to automatically isolate fault domains and break out response time components
  • Detailed analysis of network performance and its impact on user experience

For an expansion of these wire data capabilities, you can read my blog “Where APM Agents Fear to Tread.”

In fact, the primary limitation of a wire data approach to APM might simply be the lack of code-level insights; in its place, however, wire data can offer enhanced network infrastructure visibility as well as enterprise-wide application coverage; for IT operations teams, that’s often a reasonable – if not desirable – tradeoff.

A positive-sum game
In the end, however, this isn’t a zero-sum game. Real benefits can be achieved through multiple perspectives of performance. An agent’s inside-out perspective – with deep code-level insights – gains new insights with the outside-in perspective of wire data, with its greater network awareness. The point is not to argue the merits of a specific collection technology, but to offer a multi-faceted solution that meets the needs of multiple stakeholders by covering your entire application portfolio.

At Dynatrace, we’re redefining monitoring to mean every user, every app, everywhere. This doesn’t mean separate products for different environments; it means a unified and modular AI-driven solution that offers comprehensive coverage for enterprise, web and newstack environments.

So, can wire data be APM? Some APM vendors want to argue that it can’t, but it might be that they’ve got only hammers to sell.

The post Can wire data be APM? appeared first on Dynatrace blog – monitoring redefined.

More Stories By Gary Kaiser

Gary Kaiser is a Subject Matter Expert in Network Performance Analytics at Dynatrace, responsible for DC RUM’s technical marketing programs. He is a co-inventor of multiple performance analysis features, and continues to champion the value of network performance analytics. He is the author of Network Application Performance Analysis (WalrusInk, 2014).

@ThingsExpo Stories
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS.
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
The Founder of NostaLab and a member of the Google Health Advisory Board, John is a unique combination of strategic thinker, marketer and entrepreneur. His career was built on the "science of advertising" combining strategy, creativity and marketing for industry-leading results. Combined with his ability to communicate complicated scientific concepts in a way that consumers and scientists alike can appreciate, John is a sought-after speaker for conferences on the forefront of healthcare science,...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Archi...
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...