|By Gary Kaiser||
|March 16, 2017 10:45 AM EDT||
Can Wire Data Be APM?
I recently read something – a blog, a tweet, a LinkedIn article perhaps – describing the use of wire data to analyze application performance. I remember that the author’s use of the term “APM” in this context caused one reader to comment, complaining that “you can’t call wire data APM.” This was around the same time I referred casually to Dynatrace’s wire data offering (Data Center Real User Monitoring, or DC RUM) as both “APM for IT Operations” and “probe-based APM.” So that complaint has stuck with me, prompting me to ask – and offer an answer to – the question.
It depends, of course, on answers to related questions. How do you define APM? What role does APM play in your organization? What APM insights can wire data provide? Let’s take a brief look at each of these.
What is APM to you?
In very general terms (Wikipedia is great for this), APM is simply “the monitoring and management of the performance and availability of software applications.” This is accomplished by measuring user response times, transaction volume (load), and resource consumption, with correlation to help identify system bottlenecks. But of course that description is too vague to be of much practical use. For more depth and breadth, we can turn to Gartner’s recent update to its 2010 definition of APM. Collapsed from the original five, Gartner now identifies three functional dimensions. In brief, these are:
- Digital experience monitoring – understanding the availability and performance of real and synthetic users.
- Application discovery, tracing and diagnostics – discovering application services, tracing transactions through the infrastructure, and deep insight into code execution. (This new dimension used to be three separate but interlinked dimensions.)
- Application analytics – automating the isolation and analysis of performance bottlenecks and fault domains.
Beyond the helpful simplification of the dimensions, there’s another interesting change to Gartner’s definition; it now explicitly calls out requirements for specific technology platforms. Included are web and mobile, HTTP, Java and .NET; by omission, all others are excluded.
“Traditional” APM architectures
To some degree, this narrowing (or perhaps clarification) of APM’s scope to focus to web stacks reflects a general market reality, if not a vendor-driven market definition; every APM vendor supports these stacks, and most don’t venture far beyond. The standardization and openness of these platforms encouraged development of compelling solutions to meet the monitoring needs of modern customer-facing web applications. Whether an offering’s pedigree can be traced to development tools or production monitoring, there’s no doubt that the performance visibility and diagnostic insights have helped many IT organizations modernize their operations, enable DevOps initiatives, and accelerate the shift from providing infrastructure and capacity to delivering business-oriented application services.
At least for mission-critical web apps.
Mission critical? Or vendor critical?
There’s a disconnect, however, that one of my colleagues helpfully calls “the myth of mission critical.” I see that myth as having two facets.
First, at a high level, it implies that some apps are not critical, and therefore don’t warrant monitoring. Maybe it’s a matter of degree – critical vs. important. But if an application isn’t at least important, why do you still have it? And if it is important, shouldn’t you be monitoring it?
The second facet is vendor-driven; APM vendors have steered the mission-critical discussion to web apps, the “apps of engagement” that are revenue-producing for many businesses. Distilling the messaging, one might conclude that “web apps are mission-critical; non-web apps are not.” This sounds like a spin on Maslow’s law of the hammer, illustrated nicely by Grace Witherell: “When all you have is a hammer, only nails are problems.”
I’d venture to say that your Oracle EBS and Forms-based apps, your SAP ERP applications, your Epic EHR and other custom thick-client applications that might be delivered via Citrix, all running core parts of your business – these and many others like them are probably critical as well.
But these “other” (i.e., non-web) apps run on a diverse set of often proprietary or closed platforms, without the instrumentation interfaces that have facilitated agent-based APM solutions for Java and .NET.
APM for IT operations
APM solutions often – always, maybe – support many user roles. Gartner’s recent Magic Quadrant for APM suggests that in a few years, only 30% of APM buyers will be in IT operations, down from 60% today; most of the other buyers will be application support and development. This doesn’t reflect a loss of interest on the part of IT operations, but rather an expanding audience of stakeholders – some of whom will have diverging interests.
One dominant example of these different interests is reflected in the need for code-level insight, a component of the second of the three APM dimensions. Application development and support teams likely need this, at least for applications built or customized and maintained in-house. But for IT operations teams, code-level insight may be less of a priority; common operational goals such as meeting service quality SLAs, reducing MTTR, and controlling costs can be easily accomplished by other APM capabilities. And the lack of code-level monitoring doesn’t preclude effective DevOps collaboration; inter-tier transaction monitoring and parameter capture help fill the gap.
Wire data simply refers to an approach to gathering information – about performance, availability, usage, security, users, applications, networks, and much more. The type of information and the resulting value depends on the analytics applied to the data. Unlike agent technology, however, wire data is platform agnostic, unconcerned with the source application architecture. Instead, wire data relies on protocol decodes to be relevant. First tier examples include HTTP, SAPGUI, Oracle Forms, Epic, and Citrix ICA, while back end examples include SOAP, various forms of SQL, WebSphere MQ, CORBA, and more.
Analytics transforms this interpreted wire data into useful insights, and at Dynatrace, we’ve built a wire data analytics platform (DC RUM) that focuses on delivering application and user performance insights – in fact, mirroring many of the core capabilities defined by Gartner’s APM dimensions. These include:
- EUE monitoring to help prioritize IT actions based on business impact
- Automatic discovery to maintain visibility in increasingly dynamic environments
- Automatic identification of users, transaction names and parameters
- Robust analytics to automatically isolate fault domains and break out response time components
- Detailed analysis of network performance and its impact on user experience
For an expansion of these wire data capabilities, you can read my blog “Where APM Agents Fear to Tread.”
In fact, the primary limitation of a wire data approach to APM might simply be the lack of code-level insights; in its place, however, wire data can offer enhanced network infrastructure visibility as well as enterprise-wide application coverage; for IT operations teams, that’s often a reasonable – if not desirable – tradeoff.
A positive-sum game
In the end, however, this isn’t a zero-sum game. Real benefits can be achieved through multiple perspectives of performance. An agent’s inside-out perspective – with deep code-level insights – gains new insights with the outside-in perspective of wire data, with its greater network awareness. The point is not to argue the merits of a specific collection technology, but to offer a multi-faceted solution that meets the needs of multiple stakeholders by covering your entire application portfolio.
At Dynatrace, we’re redefining monitoring to mean every user, every app, everywhere. This doesn’t mean separate products for different environments; it means a unified and modular AI-driven solution that offers comprehensive coverage for enterprise, web and newstack environments.
So, can wire data be APM? Some APM vendors want to argue that it can’t, but it might be that they’ve got only hammers to sell.
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
Mar. 30, 2017 12:00 PM EDT Reads: 2,691
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
Mar. 30, 2017 11:15 AM EDT Reads: 3,580
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Mar. 30, 2017 10:30 AM EDT Reads: 1,882
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Mar. 30, 2017 10:15 AM EDT Reads: 2,450
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
Mar. 30, 2017 10:00 AM EDT Reads: 4,555
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Mar. 30, 2017 08:00 AM EDT Reads: 4,600
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Mar. 30, 2017 06:00 AM EDT Reads: 3,188
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Mar. 30, 2017 04:45 AM EDT Reads: 3,409
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
Mar. 30, 2017 04:15 AM EDT Reads: 2,298
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Mar. 30, 2017 02:15 AM EDT Reads: 4,202
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Mar. 30, 2017 01:30 AM EDT Reads: 2,687
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Mar. 30, 2017 01:15 AM EDT Reads: 1,309
China Unicom exhibit at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE FDD, TD-LTE), fixed-line broadband, ICT, data communica...
Mar. 30, 2017 12:15 AM EDT Reads: 3,690
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Mar. 29, 2017 09:30 PM EDT Reads: 2,521
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
Mar. 29, 2017 06:30 PM EDT Reads: 2,817
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Mar. 29, 2017 03:15 PM EDT Reads: 2,350
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
Mar. 29, 2017 02:30 PM EDT Reads: 3,959
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and attent...
Mar. 29, 2017 02:30 PM EDT Reads: 911
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Mar. 29, 2017 02:30 PM EDT Reads: 2,391
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
Mar. 29, 2017 02:15 PM EDT Reads: 3,410