Welcome!

Government Cloud Authors: Elizabeth White, Pat Romanski, Dana Gardner, Liz McMillan, Gopala Krishna Behara

Related Topics: @CloudExpo, Government Cloud

@CloudExpo: Blog Feed Post

Government Cloud – CIO Best Practices

Service Delivery Transformation

The State of Michigan’s ‘MiCloud’ strategy is a comprehensive framework for adoption of Cloud Computing by a government agency, one that can act as a best practice blueprint for others to emulate.

Most notably they opt not to use the centralized Apps.gov store. Instead they define their own role as a full-service solution provider for their clients, and handle all the supplier negotiations and in a manner that enables cross-provider switching and avoids vendor lock-in.

Through their Delivery Method Decision Tree they integrate various tiers of Cloud service into an overall IT service delivery program. This means they don’t opt for only one flavour of Cloud computing, but instead use the ‘right tool for the right job’.

Where there is appropriate opportunity to utilize low-cost commodity public Cloud service they do so, and where their security and compliance requirements dictate they opt instead for their own in-house Government Community Cloud.

Service Delivery Transformation
Ultimately this is enabling them to transform the role of IT and how they deliver services.

This is headline by a punchy theme: “The Cloud Computing paradigm says “The client can have something simple, proven and cheap immediately, or they can have something complex, unproven and expensive in six months.”

Michigan sets themselves a top-level priority of securing tangible benefits for citizens and businesses, achieved through a number of specific business transformation benefits:

  • Imperative to maximize efficiency - Government is under fierce pressure to reduce staff, capital and operating budgets. In categories like storage Michigan have delivered options at 90% cheaper rates.
  • They have eliminated “rogue sourcing”, where consumers go around the IT department to order Cloud applications like Google directly, by offering their own in-house alternatives for lower costs, and through rapid, self-service tools.
  • User empowerment - Through self-service catalogues and Process Automation tools they are empowering users to embrace and benefit from IT without their direct involvement. A process orchestrator function that enables business users, regardless of ICT skill level, to create process definitions which are published to the service catalogue. This serves as a foundation for process transformation.
  • Cloud sourcing - Migrating commodity ICT functions, like messaging, to outsourcing providers, to free up staff to work on higher level activities that add real value. Not only does this reduce cost but it meets their need to provide staff with more innovative and challenging work.

They offer a catalogue of services that includes virtual servers, storage, and hosting for web, apps and development, and have also defined a framework for integrating SaaS applications, building an SOA Enterprise Services bus to integrate the applications, and where they overcome the client dependency problem through encapsulation:

“Negotiating virtual machine-friendly licencing rates is critical to deliver encapsulated software platform functions successfully. Delivering encapsulated software platform functions is, in turn, critical to eliminating client dependencies and reducing business complexity.”

Conclusion – Transformation through Cloud sourcing
At the heart of the MiCloud strategy is the recognition that “the Cloud Computing paradigm is a startling shift in the thought process behind ICT sourcing methods”.

Where “government once saw itself as a unique business domain demanding unique ICT functions and custom solution, but now these business processes are converging with those of industry. Workflows such as staff recruiting and the ICT functions that support them, are now becoming standardized commodities.”

They’ve recognized that adding custom software and proprietary COTS applications greatly increases the complexities they have to manage, and so commodity ICT via the Cloud acts to reduce this, adapting common IT services to the needs of government.

Typically major up-front investment is often needed to achieve the economies of scale to make government IT projects cost effective, and Cloud can mitigate this risk.

Through a framework of Cloud sourcing methods like RFP and policy templates, what they call ‘MiDeal’, they are also acting as a Cloud Service Provider: Enabling other units of government to purchase using their contracts and maximize the cost savings that all parties enjoy.

Read the original blog entry...

More Stories By Cloud Best Practices Network

The Cloud Best Practices Network is an expert community of leading Cloud pioneers. Follow our best practice blogs at http://CloudBestPractices.net

IoT & Smart Cities Stories
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of San...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
Chris Matthieu is the President & CEO of Computes, inc. He brings 30 years of experience in development and launches of disruptive technologies to create new market opportunities as well as enhance enterprise product portfolios with emerging technologies. His most recent venture was Octoblu, a cross-protocol Internet of Things (IoT) mesh network platform, acquired by Citrix. Prior to co-founding Octoblu, Chris was founder of Nodester, an open-source Node.JS PaaS which was acquired by AppFog and ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...