Welcome!

Government Cloud Authors: Elizabeth White, Pat Romanski, Dana Gardner, Liz McMillan, Gopala Krishna Behara

Related Topics: @CloudExpo

@CloudExpo: Article

Rackspace Unveils Cloud Connect and Critical Sites

Two new offerings boost Texas company's Enterprise-grade services

“The recent additions to our portfolio, including Cloud Connect and Critical Sites, make logical business sense for those looking for best-in-class hosted solutions as alternatives to expensive and inefficient on-premise IT infrastructure,” said Rackspace CTO John Engates (pictured) as his company Rackspace Hosting announced that it was boosting its Enterprise-grade services with the addition of two new offerings: Cloud Connect and Critical Sites.

"Businesses of all sizes and budgets," Engates added, "now have access to Enterprise-class infrastructure, backed by our industry-leading Fanatical Support.

San Antonio, Texas based Rackspace Hosting describes itself as the world's leading specialist in hosting and cloud computing and is best known in the industry for coining (and registering) the concept of Fanatical Support.

Critical Sites, for example, is an extension of Fanatical Support into the application layer. The offering is designed, says Rackspace, to deliver mission-critical support for clients’ most important websites and applications.

The company describes it as follows:

"Critical Sites is specifically designed for clients who are dependent upon an online presence to drive customer acquisition/retention, revenue generation, customer service, and the building of brand equity. This new service level offers the technical expertise and enterprise tools to help maximize infrastructure performance, proactively identify issues before they affect the end user experience and quickly address any problems that do occur.

Every Critical Sites customer receives access to a suite of Advanced Performance Management tools to gain real-time visibility of the end user experience. The tools are designed to increase peak application performance and availability, and ensure that the infrastructure functions at the optimal level to support the business. In recognition of the importance of mission-critical websites and applications to its customers, Critical Sites is backed by an advanced SLA with available double payout on select SLA terms."

Rackspace's claim for Cloud Connect, which was released from beta at the beginning of November, is that it's the first service to seamlessly link together cloud computing and traditional hosting, along with providing enhanced user control and security. The aim is to allow Rackspace customers to combine the scalability and cost benefits of The Rackspace Cloud with the added security and configurability of dedicated managed hosting.

Engates explains:

"As an extension of Rackspace’s Fanatical Support, Cloud Connect customers will interact with a single account team and will not be charged for bandwidth within the Cloud Connect infrastructure."

Engates notes that Rackspace customer Major League Gaming (MLG), which operates one of the largest online professional video game leagues in the world supporting million of players worldwide, has already taken advantage of Cloud Connect to meet its technology needs. (MLG is the dominant media property exclusively targeting the approximately 40 million consumers in North America who have a passion for playing video games as a competitive social activity.)

“As a growing company with millions of users, we have significant scaling requirements that are being addressed very successfully with Rackspace’s Hybrid Hosting approach,” stated Brian Corrigan, CTO, Major League Gaming.

More Stories By Jeremy Geelan

Jeremy Geelan is Chairman & CEO of the 21st Century Internet Group, Inc. and an Executive Academy Member of the International Academy of Digital Arts & Sciences. Formerly he was President & COO at Cloud Expo, Inc. and Conference Chair of the worldwide Cloud Expo series. He appears regularly at conferences and trade shows, speaking to technology audiences across six continents. You can follow him on twitter: @jg21.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...