Click here to close now.


Government Cloud Authors: Kevin Jackson, Flint Brenton, Liz McMillan, Dana Gardner, Elizabeth White

Related Topics: Adobe Flex, API Journal, Agile Computing, CRM, CMS

Adobe Flex: Book Review

Bernie Borges' Marketing 2.0 Social Media Book

Marketing 2.0: Bridging the Gap between Seller and Buyers through Social Media Marketing

Social Media on Ulitzer

Bernie Borges' new book: Marketing 2.0: Bridging the Gap between Seller and Buyers through Social Media Marketing. Bernie's book aims to give a macro view of social media marketing with a focus on "what it is" and "how" small and medium size businesses (SMB) can develop a strategy, implement it and measure results.

Marketing 2.0: Bridging the Gap between Seller and Buyers through Social Media Marketing covers these topics:

  • Marketing 2.0
    What is Web 2.0 and Social Media?
    Think Like a Publisher: Content Marketing
    The Lifecycle of Interaction in Social Media Marketing
    Measuring Results in Social Media Marketing
    Risks in Social Media Marketing
    Benefits of Social Media Marketing
    Case Studies - SMBs Succeding with Social Media

We have invited Bernie Borges, the author of Marketing 2.0: Bridging the Gap between Seller and Buyers through Social Media Marketing to discuss his book. Bernie Borges is the Chief Find Officer of Find and Convert, an Inbound Marketing agency serving clients nationwide. Find and Convert helps companies get found on the web and build profitable relationships through search marketing and social media marketing strategies.

Bernie is a podcaster, blogger and frequent speaker on social media trends in business. Bernie is a native of New York, N.Y, and resides in Palm Harbor, Florida with family.

Bernie Borges
Blog Find and Convert Twitter BernieBay

Buyers learn to trust the sellers who engage in authentic relationships

Ambal Balakrishnan: Bernie, it is a great pleasure to discuss your Marketing 2.0 Social Media Book. Thanx for finding time out of your very busy schedule to provide your valuable insights to our readers. Tell us about what Find and Convert does?

Bernie Borges: Find and Convert is an inbound marketing agency. We create winning marketing strategies on the web for our clients through search engine optimization (SEO), pay-per-click (PPC), social media, content marketing and web analytics. Our clients are mostly SMBs marketing on a national and some international scale. We are meticulous about measuring results that matter for our clients.

Ambal Balakrishnan: What prompted you to embark on writing Marketing 2.0 Social Media Book?

Bernie Borges: I started Find and Convert in 2002. In 2006 I started to hear about "Web 2.0." As I got involved in social networking I began to recognize the opportunities for business. But, I observed that most SMBs are very conservative in their thinking. Most clients and audiences I spoke to had interest in learning about social media but were not acting on it. I wrote this book to communicate that marketing on the social web is a mindset. Business owners and executive must first understand the mindset before they embrace the tactics comprised of blogs, social networks, Twitter, video, photos, etc. The mindset must come before the tactics.

Ambal Balakrishnan: Give us the background of how you gained an interest in Social Media Marketing?

Bernie Borges: I have been speaking on Internet marketing strategies for about five years. I enjoy speaking and use it as part of my marketing strategy to gain awareness and capture business opportunities. Around 2006 as Web 2.0 topics began to gain popularity I began speaking on them. Around 2007 the Web 2.0 topic evolved to social media. As I embraced social media, I began to speak more on it, which eventually gave me the inspiration to write a book for SMBs to help them develop a strategy for social media.

Ambal Balakrishnan: Please walk us through the book writing life-cycle. How did it evolve and its journey from concept to launch?

Bernie Borges: In December 2007 I was the keynote speaker at a breakfast event in Tampa. I spoke on Web 2.0/Social Media Marketing to an audience of about 130 executives, many of whom were CEO of SMBs. After the event I was overwhelmed by the reaction. The interest level in learning more about "social media marketing" was very high. Several people in the audience suggested I write a book. After a couple of weeks I decided to do it. I wrote the book over ten months. I conducted research to find interesting case studies. I didn't take any time off from running my agency. All the while, I shared with my social network about my book writing mostly through my blog and Twitter. Now, I'm podcasting, blogging, Tweeting and releasing a series of releases around the book. I'm also doing short videos. I'm giving away the entire book in PDF format to anyone who listens to my podcast introduction on my blog.

Recommended Resources for  Marketers

Blogs & Websites

Inbound Marketing, SEO best practices by Bernie Borges
TopRank Online Marketing blog by Lee Odden
HubSpot blog by HubSpot


World Wide Rave by David Meerman Scott
Groundswell by Charlene Li and Josh Bernoff
Trust Agents by Chris Brogan 


Inbound Marketing strategies by Bernie Borges
DishyMix by Susan Bratton
Duct Tape Marketing by John Jantsch 

Ambal Balakrishnan: Who is ‘Marketing 2.0 Social Media Book' addressed towards?

Bernie Borges: Good question. The primary target audience is the SMB (small/medium size business) owner and their management staff. The target reader is someone who knows something about social media, but not much about how to use it productively in his/her business. People in larger businesses who have not yet embraced social media marketing will also benefit from the book. Anyone who doesn't yet understand how we got here and where we are, and the risks of not adopting a mindset for social media marketing will benefit from the book.

Ambal Balakrishnan: How is the marketing landscape different than what it was a decade back?

Bernie Borges: The marketing landscape a decade ago is different today but not as different than it will be in another decade. I believe we are in a transition period. I reference this in the book. In the past several decades sellers have marketed to buyers using interruptive techniques. Buyers had no choice but to deal with unwanted cold calls and advertisements. Now, buyers have filters. Even the commuter on a busy train or bus can tune into her iPod and tune out all the billboard ads. My caller ID blocks unwanted calls. My satellite radio has no ads. My Tivo allows me to skip all the commercials Etc. The buyer is in control now. In another decade sellers will realize that few of these traditional marketing techniques work anymore. Delivering great content to buyers and engaging buyers collaboratively is the new marketing. But, we are still in the early stages of this transition. It will take another five or ten years for sellers to fully grasp this paradigm shift.

Ambal Balakrishnan: What are the benefits and risks of Social Media Marketing?

Bernie Borges: The benefits are that buyers learn to trust the sellers who engage in authentic relationships. The influence of people in a community is very valuable. Sellers can compete against anyone even if they are small compared to larger competitors. The wisdom of the community is so strong that the playing field is level. The risks are not doing it right or not doing it at all. Sellers who don't understand the importance of being authentic and building relationships can misuse social platforms and get negative results. Expecting quick results is risky. Measuring the wrong metrics is risky. Not measuring the value of relationships is risky. The biggest risk is what I call social media abstinence.

Bernie Borges talks about his book Marketing 2.0

Ambal Balakrishnan: Give us few examples of businesses that are great at Social Media Marketing?

Bernie Borges: My favorite SMB story is Indium Corp. They are a manufacturing company with a very technical product. About five years ago their Marcom director, Rick Short, began blogging. He recruited an engineer to start blogging. Eventually other engineers started blogging. Today they have ten blogs staffed by fifteen engineers. They also shoot video, most of which are entertaining. They produce so much great content that engages their buyer. As a result they have global awareness, great trust, great sales leads and great ROI. They've also eliminated many of their outdated marketing strategies like direct mail and cold calling. Another example is Epic Change, a charity focused on building schools in Tanzania for economically deprived children. They Tweet, blog and generally promote their cause on the social web. I learned of them during their Tweetsgiving fundraiser in Thanksgiving 2008. They raised $10,000 two days before Thanksgiving through Twitter. Their marketing budget is zero. It's 100% social media marketing. It's awesome! My book has several other inspiring stories of SMBs succeeding with social media marketing strategies.

Ambal Balakrishnan: How can a firm measure the ROI on dollars and time invested in Social Media Marketing?

Bernie Borges: Any business can measure social media marketing results in several ways. Some of the metrics include RSS subscribers, website visitors from social media platforms, landing pages with calls to action that are uniquely tied to certain social media. Another way to measure is the increase in incoming traffic to a website for the company name. If the sales process becomes shorter, that's a sign of increased trust. Another metric is the sentiment of the brand, the industry, their products, their staff, etc. Software tools are required to measure results coupled with logic and common sense. Some of the success metrics are qualitative too, which some businesses struggle with.

Ambal Balakrishnan: What is one change you recommend for businesses to do better in their Social Media Marketing initiatives?

Bernie Borges: To focus on building relationships. Don't expect to get sales results quickly. It's like becoming a member of an exclusive club. If you join a club and expect to get results quickly its members won't accept you. You must be authentic and engage members of the club. You must offer them reasons to trust you and want to get to know you. This is exactly the mindset that is needed to be successful in marketing on the social web. It's a mindset paradigm shift.

Ambal Balakrishnan: What are the 3 key lessons you want readers to take away from your book?

Bernie Borges: 1. Find communities on the web that you should engage. 2. Provide these communities consistently good content. 3. Focus on building relationships and trust with these communities.

Ambal Balakrishnan: What one "get started on right way" change do you recommend to the reader of your book?

Bernie Borges: Commit to spending time on the social web every day, even if you start with five minutes per day. Eventually, as comfort increases and community engagement increases more time will be spent each day. The amount of time varies for everyone. The key is to do it consistently every day and you'll start to see results.

Ambal Balakrishnan: What kind of projects are you involved in when you are not writing, blogging, speaking, or consulting with marketers?

Bernie Borges: I run my inbound marketing agency. We work with SMBs every day helping them achieve their marketing goals through the web and integrating these plans into all their marketing activities.

Ambal Balakrishnan: Bernie, thanks for taking the time to discuss your book and sharing your insights with us.

Bernie Borges: Thanks Ambal.

Bernie discusses his new book at Marketing 2.0: My New Social Media Marketing Book. Bernie warns that the biggest risk is not taking the risk at all and staying away from social media. Read his post on The Risk of Social Media Abstinence. Check out great list of Podcasts and Videos on Inbound Marketing Strategies, SEO, Social Media Marketing and more from Bernie Borges .

Over to you...

What is the one lesson from Bernie Borges' Marketing 2.0 Social Media Book you will put to use in your Content Marketing?

More Stories By Ambal Balakrishnan

Ambal Balakrishnan is the Co-founder of ClickDocuments. She is a technologist-turned-marketer. Ambal spent about a decade in the Corporate world in various roles – engineering, program management, business development, strategy and marketing for premium and fast growing product divisions at fortune 500 companies. Education: MBA from Wharton, Univ. of Penn and Masters in Computer Science from Purdue University. Based in Silicon Valley. Twitter: and Blog:

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.

@ThingsExpo Stories
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical to maintaining positive ROI. Raxak Protect is an automated security compliance SaaS platform and ma...
We all know that data growth is exploding and storage budgets are shrinking. Instead of showing you charts on about how much data there is, in his General Session at 17th Cloud Expo, Scott Cleland, Senior Director of Product Marketing at HGST, showed how to capture all of your data in one place. After you have your data under control, you can then analyze it in one place, saving time and resources.
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, explored the IoT cloud-based platform technologies driving this change including privacy controls, data transparency and integration of real time context with p...
Internet of @ThingsExpo, taking place June 7-9, 2016 at Javits Center, New York City and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data shows "less than 10 percent of IoT developers are making enough to support a reasonably sized team....
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound cha...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, rich desktop and tuned mobile experiences can now be created with a single codebase – without compromising functionality, performance or usability. In his session at DevOps Summit, Charles Kendrick, CTO and Chief Architect at Isomorphic Software, demonstrated examples of com...
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningful and actionable insights. In his session at @ThingsExpo, Paul Turner, Chief Marketing Officer at...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and technology requirements that will drive the Internet of Things from hype to reality.
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessions, I wanted to share some of my observations on emerging trends. As cyber security serves as a fou...
Continuous processes around the development and deployment of applications are both impacted by -- and a benefit to -- the Internet of Things trend. To help better understand the relationship between DevOps and a plethora of new end-devices and data please welcome Gary Gruver, consultant, author and a former IT executive who has led many large-scale IT transformation projects, and John Jeremiah, Technology Evangelist at Hewlett Packard Enterprise (HPE), on Twitter at @j_jeremiah. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now all corporate assets – people, objects, and spaces – can share information about themselves and thei...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound effect on the world, and what should we expect to see over the next couple of years.
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true change and transformation possible.
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" in this scenario: microservice A (releases daily) depends on a couple of additions to backend B (re...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, wil...